Information for External Providers

Information for External Providers

As ISD S.A. is a company which undertakes Aviation, Defense and Aerospace projects and should communicate to all External Providers its requirements for any product or service asking for.

For further analysis, all External Providers are totally responsible in front of ISD S.A. for below issues.

The External Provider/Seller accepts the P.O. from ISD S.A. and any amendments without written acknowledgment, External Provider/Seller's full or partial performance under the P.O. will constitute acceptance of these Terms. By acceptance of the P.O., External Provider/Seller agrees to be bound by, and to comply with these Terms. These Terms apply to everything listed in the P.O. and constitute Purchaser's offer to Seller, which Purchaser may revoke at any time prior to Seller's acceptance.

The P.O. is not an acceptance by Purchaser of any offer to sell, any quotation, or any proposal. Reference in the P.O. to any such offer to sell, quotation, or proposal will not constitute a modification of any of these Terms. Terms and conditions different from or in addition to these Terms, whether contained in any acknowledgment of this Order, or with delivery of any goods or services under the P.O., or otherwise, will not be binding on Purchaser, whether or not they would materially alter this Order, and Purchaser hereby rejects them. These Terms may be modified only by a written document signed by duly authorized representatives of Purchaser and External Provider/Seller.

The External Provider/Seller should be strictly follows:

1. The processes, products and services to be provided from ISD S.A. including the identification of relevant technical data (e.g., specifications, drawings, process requirements, work instructions).

2. ISD’s approval for:

   1. Product and services

   2. Methods, processes and equipment

   3. The release of products and services before shipment (if applicable)

3. Competence of personnel, including any extra required qualification of person

4. Any interactions with the ISD S.A. (e.g., teleconference, supplier audit, visit, customer visit)

5. Control and monitoring of the external provider’s performance to be applied by the ISD S.A. via external audit and/or self-assessment form

6. Verification and validation of activities that ISD S.A., or its customer intends, to perform at the external providers’ premises

7. Design and development control at any stage of project

8. Special requirements, critical items, or key characteristics for product and services

9. Test, inspection and verification control plan (including production process verification)

10. The use of statistical technique for product acceptance or reporting for ISD S.A. in order to release the product/service

11. The need for:

    • Implementation of a quality management system (processes, politics and procedures, certifications on Standards)

    • Using ISD-designated or approved external providers, including process source (e.g., special process)

    • Notifying the organization of non-conforming processes, products, or services and obtain approval for their disposition

    • Preventing the use of counterfeit parts regardless of the size and cost of the order

    • Obsolescence program on supply chain of the external provider

    • Notifying the External Provider for changes to processes, products or services, including changes of their external providers or location of manufacture and obtain the organization’s approval

    • Flowing down to external providers applicable requirements including customer requirements

    • Providing test specimens for design approval, inspection/verification, investigation or auditing

    • Retaining documented information, including retention periods and disposition requirements

12. The right of access the External Provider’s Company, with our customer and regulatory authorities to the applicable areas or facilities and to applicable documented information, at any level of the supply chain

13. Ensuring that the External Provider is aware of:

    • Their contribution to product or service conformity

    • Their contribution to product safety

    • The importance of ethical behavior

      Αll the above information repeated on document D07 – Annex I_V1.0 and are communicated to the Suppliers and External Providers through our website and are automatically accepted upon acceptance /approval /completion of the Purchase Order (P.O.). With every revision of D07 procedure for paragraph 3.2 should be automatically revises accordingly D07-Annex I document. Relevant reference for the uploaded file D07 - Annex I is made through the P.O. and the note at the bottom of the document:
      “This order is subject to the General Conditions of Purchase. A copy of these General Conditions of Purchase can be found at https://www.isd.gr”